Privacy Policy

Kindersurf Technologies Inc. ("Kindersurf," "we," "us," or "our") is committed to protecting personal information and maintaining a high-trust platform environment for parents, guardians, daycare operators, and all platform users.

Kindersurf operates as a technology platform facilitating childcare discovery, daycare marketplace visibility, waitlist management, tour booking, operational workflows, AI-assisted recommendations, analytics functionality, and communication between independent parties.

This Privacy Policy explains what information we collect, how we use it, how information may be shared, how long it may be retained, and the rights available to you.

By accessing or using Kindersurf, you acknowledge and agree to the practices described in this Privacy Policy. Both this Policy and our Terms of Service must be accepted to create an account.

1. Information We Collect

1.1 Parent Information

We may collect:

• Full name, email address, and phone number
• Login credentials and account details
• Billing and payment information (processed via Stripe)
• Communication and childcare preferences
• Waitlist activity and tour booking information
• Account activity and subscription-related information

1.2 Child Information

Parents may voluntarily provide:

• Child name, date of birth, and age group
• Childcare requirements and schedule preferences
• Support needs indicators (boolean flags)
• Preferred start date and related application details

Child information is treated with additional care. See Section 13 for full details.

1.3 Daycare Operator Information

We may collect:

• Business name, address, and contact information
• Licensing-related information submitted by providers
• Payment and subscription information
• Listing information, waitlist records, and booking activity
• Operational data and analytics activity

1.4 Technical Information

We may automatically collect:

• IP address, browser type, and device information
• Operating system and session activity
• Usage analytics and platform interaction data
• Cookies and log information

2. How We Use Information

We may use information to:

• Provide and improve platform functionality
• Create and manage user accounts
• Process subscriptions and payments
• Facilitate daycare discovery and waitlist workflows
• Enable tour booking and operational workflows
• Generate AI-assisted recommendations and analytics
• Personalize user experiences
• Maintain platform security and detect fraud or abuse
• Communicate with users and provide support
• Enforce our Terms of Service
• Comply with legal obligations

We do not sell personal information to third parties.

3. AI-Assisted Recommendations & Analytics

3.1 AI-Assisted Daycare Recommendations

Kindersurf may use platform activity, user preferences, profile information, location data, waitlist behaviour, and other platform signals to generate AI-assisted daycare recommendations for parents. These recommendations are informational only and may contain inaccuracies or not reflect real-time availability. Parents remain solely responsible for evaluating daycare providers and determining suitability for their child.

3.2 AI-Powered Analytics for Operators

Kindersurf may provide daycare operators with AI-assisted analytics, operational summaries, and insights related to listing visibility, parent engagement, waitlist activity, and booking trends. Analytics are for informational purposes only and do not constitute business guarantees, financial advice, or enrolment projections.

3.3 AI Transparency & Limitations

Users acknowledge that AI systems are probabilistic, continuously evolving, and may not always produce complete or accurate outputs. AI functionality may change over time. Kindersurf does not warrant the accuracy, reliability, or completeness of AI-generated recommendations, summaries, or analytics.

4. Payments & Billing

Payments are processed through third-party processors such as Stripe. Kindersurf does not store complete payment card details on its own servers. By making payments through the platform, users acknowledge that payment processing is governed by the applicable third-party provider's policies and terms.

5. Cookies & Tracking Technologies

Kindersurf may use cookies and related technologies to:

• Maintain user sessions and authentication
• Remember user preferences
• Analyze platform traffic and usage patterns
• Enhance platform security
• Improve overall user experience

Users may control certain cookie settings through browser preferences. Disabling essential session cookies will prevent login functionality.

6. Information Sharing

We may share information in the following limited circumstances:

• With daycare providers selected by parents (relevant application data)
• With parents interacting with daycare providers (relevant communication)
• With payment processors such as Stripe
• With hosting and infrastructure providers (Supabase, Vercel)
• With analytics and communication service providers
• Where required by law, court order, or government authority
• To protect the security, rights, or integrity of the platform or its users

We do not sell personal information to third parties.

7. Third-Party Services

Kindersurf relies on third-party infrastructure and services including:

• Stripe — payment processing
• Supabase — database and backend infrastructure
• Vercel — hosting and deployment
• Authentication providers
• Analytics providers
• Communication and email services

These providers may process data according to their own privacy policies. By using the platform, users acknowledge and consent to the involvement of such third-party providers.

8. Data Retention

Kindersurf retains information for as long as reasonably necessary to provide platform functionality, support operations, comply with legal obligations, maintain financial and audit records, investigate disputes, prevent fraud, and improve services.

Payment-related records may be retained for tax, accounting, and audit compliance purposes. Retention periods vary depending on the type of information.

Deletion requests may not immediately remove information from backups, archived systems, operational logs, fraud prevention systems, or legally required retention environments.

9. Data Security

Kindersurf uses commercially reasonable measures to support platform security, including:

• Authentication systems and session management
• Role-based access controls limiting data visibility by user type
• Encrypted communications (TLS) where applicable
• Infrastructure protections and operational security practices

No system can guarantee absolute security. Users acknowledge that internet-based services inherently involve cybersecurity risks, that unauthorized access may occur despite safeguards, and that electronic communications may not always be secure.

To the maximum extent permitted by law, Kindersurf disclaims liability for unauthorized access, data breaches, infrastructure failures, malicious attacks, or security incidents except where liability cannot legally be excluded.

10. Role-Based Access Controls

Kindersurf is designed with role-based access principles. Parents, daycare operators, and administrators have different levels of data visibility and access permissions. These controls are enforced at the application level to limit data access to what is necessary for each user's platform role.

11. Children's Information

KinderSurf is used by parents and guardians to manage childcare applications on behalf of their children. We do not knowingly collect personal information directly from children. All child profile information is treated with additional care.

Sensitive child information — including free-text descriptions of special needs or support requirements — is stored in a tiered access system. Daycare operators see only boolean indicators (yes/no). Detailed descriptions are restricted to platform administrators only.

By submitting child-related information, parents and guardians represent that:

• They are legally authorized to provide the information
• The information is accurate to the best of their knowledge
• They consent to its use for childcare discovery, waitlist management, and related platform functionality
• They understand that selected daycare operators may access relevant application information

Kindersurf encourages users to avoid submitting unnecessary sensitive information. Independent daycare operators are responsible for their own handling of information once accessed through the platform.

12. Your Rights

Depending on applicable laws, you may have rights relating to:

• Access to personal information we hold about you
• Correction of inaccurate or incomplete information
• Deletion of your account and personal information
• Withdrawal of consent for non-essential uses
• Lodging a complaint with the Office of the Privacy Commissioner of Canada

Requests may be submitted through our support channels at privacy@kindersurf.ca. Certain information may be retained where required for legal, operational, security, or business purposes. We will respond within 30 days.

13. Canadian Privacy Considerations

Kindersurf is intended to operate in Canada and aims to support privacy-conscious practices consistent with the Personal Information Protection and Electronic Documents Act (PIPEDA) and applicable provincial privacy legislation. Users acknowledge that information may be processed or stored using third-party infrastructure providers that may operate in multiple jurisdictions.

14. International Users

If you access Kindersurf from outside Canada, you acknowledge that your information may be transferred to and processed in Canada or other jurisdictions where our service providers operate.

15. Marketplace Disclaimer

Kindersurf is a platform connecting parents and independent daycare providers. Kindersurf does not independently verify daycare quality, childcare suitability, licensing status, staff qualifications, operational practices, or childcare outcomes. Users are solely responsible for conducting their own evaluations and due diligence before making childcare decisions.

16. Policy Acceptance & Continued Use

By creating an account, accessing the platform, submitting information, joining waitlists, booking tours, subscribing to services, or otherwise using Kindersurf, you acknowledge and agree to this Privacy Policy. Both this Privacy Policy and our Terms of Service must be accepted at registration. Continued use following updates constitutes acceptance of the revised Policy.

17. Changes to This Policy

We may update this Privacy Policy periodically. Updated versions will be posted on the platform with revised effective dates. For material changes, registered users will be notified by email where practicable.

18. Contact Information

Questions regarding this Privacy Policy may be directed to our Privacy Officer at privacy@kindersurf.ca or through our contact page.

Kindersurf Technologies Inc. · Website: kindersurf.ca